Emily Kelman
About Emily Kelman
Emily Kelman is a Customer Success Advocate at Sealed, where she has worked since 2023. She holds a degree in Environmental Studies from the University of Colorado Boulder and has experience in customer support and advocacy within the startup sector.
Work at Sealed
Emily Kelman has been serving as a Customer Success Advocate at Sealed since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring a positive experience for clients. Her responsibilities include addressing customer inquiries, providing support, and gathering feedback to improve services. Emily's work contributes to Sealed's mission of promoting sustainable practices within the built environment.
Previous Experience at Divvy Homes
Prior to her current position, Emily worked as a Customer Support Specialist at Divvy Homes from 2021 to 2022. In this role, she was responsible for assisting customers with their inquiries and ensuring their needs were met. Her experience at Divvy Homes allowed her to develop skills in customer service and support within the real estate sector.
Education and Expertise
Emily studied Environmental Studies at the University of Colorado Boulder from 2016 to 2019. She also attended Colorado College for one year in 2015 to 2016. Additionally, she completed her secondary education at Dana Hall School from 2010 to 2014. Her academic background supports her professional interests in sustainability, clean energy, and decarbonization.
Background in Customer Support
Emily has a background in customer support that includes her role as an Honors Thesis Student at the University of Colorado Boulder from 2018 to 2019. This experience provided her with insights into customer needs and expectations, which she applies in her current role. Her demonstrated success in increasing customer satisfaction within the startup industry highlights her effectiveness in this field.
Professional Interests
Emily has a professional interest in sustainability, particularly within the built environment, clean energy, decarbonization, and food systems. These interests align with her educational background and inform her approach to customer success, as she seeks to promote sustainable practices in her work.