Cody Aden
About Cody Aden
Cody Aden is a Senior Manager of Audience Operations at The Second City, where he has worked since 2018 in various roles. He specializes in audience retention and growth strategies, utilizing a data-driven approach to ticketing operations.
Current Role at The Second City
Cody Aden currently holds the position of Senior Manager, Audience Operations at The Second City, a role he has occupied since 2022. In this capacity, he specializes in audience retention and growth strategies, focusing on enhancing the overall experience for patrons of the entertainment venue. His data-driven approach to ticketing operations aims to optimize audience engagement and satisfaction.
Previous Experience at The Second City
Cody Aden has a significant history with The Second City, having worked in various roles since 2018. His positions included Assistant Box Office Manager, Audience Services Manager, and Audience Success Manager. He contributed to the organization for a total of approximately three years, gaining experience in customer service and audience operations, which laid the foundation for his current managerial role.
Education and Expertise
Cody Aden earned a Bachelor's Degree from Columbia College Chicago, where he studied Cinema Art + Science and Women's, Gender, and Sexuality Studies from 2014 to 2017. His educational background supports his expertise in audience operations within the entertainment sector, particularly in understanding diverse audience needs and preferences.
Internship Experience
Cody Aden gained valuable experience through internships at Encyclopaedia Britannica and Periscope Post and Audio. He served as a Video Production Intern at Encyclopaedia Britannica in 2017 and later as a Video Editor from 2018 to 2019. Additionally, he worked as a Post Production Intern at Periscope Post and Audio from 2017 to 2018. These roles contributed to his skills in media production and audience engagement.
Early Career and Development
Prior to his roles in audience operations, Cody Aden worked in various positions that helped shape his career. He served as a Receptionist at Columbia College Chicago and as a Staff Leader at Carmike Cinemas. These early experiences provided him with foundational skills in customer service and operations, which he later applied in his work at The Second City.