Jim Broghammer
About Jim Broghammer
Jim Broghammer is an Enterprise Customer Success Manager at SeekOut, where he focuses on building relationships with stakeholders to drive customer renewals and expansions. He utilizes analytics to communicate success and has a strong background in customer success strategies across various companies, including LinkedIn and Checkr, Inc.
Work at SeekOut
Jim Broghammer serves as an Enterprise Customer Success Manager at SeekOut, a position he has held since 2022. In this role, he focuses on building relationships with multiple stakeholders and decision-makers to drive renewals and expansions. He utilizes analytics as a narrative tool to communicate success and enhance customer engagement. His efforts have contributed to achieving 0% customer churn in the current year, showcasing his effectiveness in customer retention.
Education and Expertise
Jim Broghammer holds a Bachelor of Arts (B.A.) in French and History from the University of Nebraska-Lincoln, where he studied from 1992 to 1997. He also earned a Master’s degree in Applied Linguistics from Université de Franche-Comté in 1995. Additionally, he studied abroad at École de Provence in Marseille, France, in 1992. His educational background supports his expertise in aligning customer success strategies with strategic goals, particularly in the SaaS industry.
Background
Jim Broghammer has a diverse professional background, with experience in customer success and sales roles across various organizations. Before joining SeekOut, he worked at Checkr, Inc. as a Customer Success Manager and at Sterling as a Senior Customer Success Manager. His tenure at LinkedIn included multiple roles, such as Premium Products Advisor and Mid-Market Enterprise Account Manager. His early career included positions at Carlson and Apple Retail, where he developed skills in sales and customer engagement.
Achievements
Throughout his career, Jim Broghammer has demonstrated a strong ability to drive revenue growth and customer retention. Notably, he played a key role in achieving 162% Net Revenue Retention (NRR) for the last fiscal year. He is proficient in developing robust adoption plans and usage reports, which contribute to customer success. Additionally, he advocates for customer feedback to enhance product and service offerings, ensuring alignment with customer needs.
Customer Engagement Initiatives
Jim Broghammer actively conducts webinars and assists in sharing feedback as an advocate for organizations. These initiatives enhance customer communication and support, allowing for a better understanding of customer needs and expectations. His focus on building relationships and utilizing analytics helps drive customer engagement and satisfaction.