Joanne Meredith Villaruz, MBA
About Joanne Meredith Villaruz, MBA
Joanne Meredith Villaruz, MBA, is a Customer Success Manager at SeekOut, specializing in recruiting and candidate engagement. She has received the 'Lift Us Up' award for her contributions to company culture and actively promotes AAPI heritage within the organization.
Current Role at SeekOut
Joanne Meredith Villaruz serves as a Customer Success Manager at SeekOut, a position she has held since 2021. In this role, she manages a large portfolio of 720 accounts utilizing a tech-touch Customer Success model. She acts as a Subject Matter Expert in SeekOut and Recruiting, focusing on search techniques, complex Boolean syntax, candidate engagement, and passive candidate sourcing. Villaruz also develops training content, including videos, to support the company's initiatives. Her contributions extend to hosting and participating in live company webinars.
Previous Experience in Recruitment
Prior to her current role, Villaruz accumulated extensive experience in recruitment. She worked at The Judge Group as a National Healthcare Recruiter from 2015 to 2017, followed by roles as a Recruiting Manager and Delivery Manager from 2017 to 2021. She also served as a Staffing Consultant at Beacon Hill Staffing Group for seven months in 2021. Her background in recruitment has equipped her with the skills necessary for her current position at SeekOut.
Educational Background
Joanne Villaruz has a diverse educational background. She studied Pre-Nursing Studies at Mount St. Mary's College, earning an Associate of Arts (A.A.) from 2005 to 2007. She later pursued a Bachelor of Arts (B.A.) in Health/Health Care Administration/Management at Platt College-Ontario from 2011 to 2012. Villaruz also obtained a Master of Business Administration (MBA) in Human Resources Management and Services from Keller Graduate School of Management of DeVry University from 2012 to 2014.
Community Engagement and Recognition
Joanne Villaruz is actively involved in community engagement within her company. She serves as an AAPI Ambassador, educating colleagues about Filipino, Asian American, and Pacific Islander heritage. She organized and hosted a company-wide event for AAPI Heritage Month, demonstrating her commitment to promoting diversity and inclusion. Additionally, she received the company culture 'Lift Us Up' award, recognizing her contributions to the workplace environment.
Performance Metrics and Achievements
In her role at SeekOut, Joanne Villaruz has achieved a Gross Revenue Retention (GRR) rate of 47%. This metric reflects her effectiveness in managing customer relationships and ensuring client satisfaction. Her ability to maintain a large portfolio of accounts while delivering high-quality service highlights her proficiency in customer success management.