Emily Hess Capuano
About Emily Hess Capuano
Emily Hess Capuano serves as a Senior Client Engagement Manager at Seer Interactive, where she leads a team and consults with clients to enhance their digital strategies. With a background in marketing and account management across various organizations, she brings extensive experience in client relations and ticketing software expertise.
Current Role at Seer Interactive
Emily Hess Capuano serves as the Senior Client Engagement Manager at Seer Interactive, a position she has held since 2020. In this role, she leads a team of 15-25 internal stakeholders for each account. Her responsibilities include consulting with client C-suite executives to understand their business challenges and providing integrated solutions that leverage Seer's offerings and those of other agency partners. She focuses on enhancing the digital footprints of top revenue-driving clients, ensuring that their needs are met effectively.
Previous Experience in Marketing and Account Management
Emily has a diverse background in marketing and account management. She worked at Uber as a Marketing Manager for Partnerships from 2014 to 2016 in Philadelphia. Prior to that, she held the position of Assistant Marketing Manager at Comcast Spectacor/Philadelphia Wings from 2012 to 2014. After her time at Uber, she worked at Indeed.com as an Account Manager from 2016 to 2017 in San Mateo, California, and at BRIGADE as an Account Manager from 2018 to 2020 in Hadley, Massachusetts. Additionally, she served as an Account Relationship Manager at Paragus IT from 2017 to 2018.
Educational Background
Emily graduated with a Bachelor of Science degree in Sport Management from the Isenberg School of Management at the University of Massachusetts at Amherst, where she studied from 2006 to 2010. Prior to her university education, she attended Gwynedd Mercy Academy High School from 2002 to 2006. Her academic background has provided her with a strong foundation in management principles relevant to her career in client engagement and marketing.
Skills and Expertise
Emily possesses expertise in Paciolan and Archtics Ticketing Software, which enhances her ability to manage client accounts effectively. She has developed skills in conflict management and customer service, which are essential for her role in client engagement. Her experience across various industries has equipped her with the tools necessary to navigate complex business environments and deliver tailored solutions to clients.
Early Career Experience
Emily began her career with an internship at the Philadelphia Eagles as a Training Camp Marketing Intern in 2008. She also worked as an Event Marketing Assistant at the University of Notre Dame from 2010 to 2012. These early experiences provided her with foundational knowledge in marketing and event management, setting the stage for her future roles in the industry.