Chris Carter
About Chris Carter
Chris Carter is a Customer Support Supervisor with over 10 years of experience in technical support and customer service. He has held various roles in companies such as ScanSource and Semler Scientific, demonstrating expertise in coaching, mentoring, and resolving complex technical issues.
Current Role at Semler Scientific
Chris Carter currently serves as a Customer Support Supervisor at Semler Scientific, a position he has held since 2021. In this role, he oversees customer support operations, acting as an escalation point for technical issues. He ensures timely and accurate resolution of complex problems related to Semler products. His experience in coaching, mentoring, and training within technical support environments contributes to the effectiveness of the support team.
Previous Experience at Semler Scientific
Before his current role, Chris worked at Semler Scientific as a Technical Specialist from 2020 to 2021. In this capacity, he focused on providing technical support and guidance regarding Semler products. His tenure at Semler Scientific has allowed him to develop a deep understanding of the company's offerings and customer needs.
Career Background in Technical Support
Chris has extensive experience in technical support, having worked in various roles since 2003. He spent nine years at ScanSource as a Technical Support Analyst III, where he honed his skills in troubleshooting and customer service. His earlier roles at NuVox included positions as a Customer Care Representative and Helpdesk Technician, where he developed foundational skills in customer support and technical assistance.
Education and Certifications
Chris attended Greenville Technical College, where he studied Patient Care Technician and earned a certificate in 2008. He also pursued studies in Computer Science from 2012 to 2014, achieving some college credit. His educational background supports his technical expertise and customer service skills.
Experience in Healthcare Support
Prior to his technical support career, Chris worked as a Patient Care Associate at Spartanburg Regional Healthcare System from 2008 to 2011. This role provided him with experience in patient care and service, which complements his technical support skills and enhances his ability to understand customer needs in a healthcare context.