Julie Whitworth
About Julie Whitworth
Julie Whitworth serves as the Director of Customer Support at Semler Scientific, where she has worked since 2020. With a background in process improvement and team leadership, she has held various roles in customer support and product support across multiple organizations, including Truven Health Analytics and CellTrak Technologies.
Work at Semler Scientific
Julie Whitworth has served as the Director of Customer Support at Semler Scientific since 2020. In this role, she has implemented process improvement initiatives that have enhanced customer support efficiency. Her focus on employee engagement has fostered a culture of continuous improvement within the customer support team. Additionally, she has developed IT strategies that align with customer support goals, improving overall service delivery.
Previous Experience at Truven Health Analytics
Before joining Semler Scientific, Julie Whitworth held multiple positions at Truven Health Analytics, an IBM Company. She worked as the Director of Lean Transformation from 2015 to 2018, where she focused on improving operational processes. Prior to that, she served as the Director of Product Support from 2013 to 2015 and as the Senior Manager of Product Support from 2011 to 2013. Her tenure at Truven Health Analytics spanned a total of six years.
Experience at CellTrak Technologies
Julie Whitworth worked at CellTrak Technologies as the Director of Support and Services from 2019 to 2020. During her time there, she was responsible for overseeing support operations and ensuring service quality. This role contributed to her extensive experience in managing customer support functions.
Education and Expertise
Julie Whitworth studied at Ashford University, where she earned a Bachelor of Science degree in Organizational Management from 2010 to 2011. She has expertise in leading cross-functional teams to achieve strategic business objectives and utilizes Design Thinking methodologies to enhance customer experience.