Aeyeong Lee
About Aeyeong Lee
Aeyeong Lee is a Customer Success Manager for APAC at Sendbird, with extensive experience in customer relations and management across various roles in the hospitality and tech industries.
Current Role at Sendbird
Aeyeong Lee serves as the Customer Success Manager for the APAC region at Sendbird. In this role, she has been responsible for managing customer portfolios, focusing on driving product adoption and addressing complex customer issues. Her tenure at Sendbird began in 2021, and she has contributed to enhancing customer satisfaction and business outcomes in the region.
Previous Experience at Sojern
Before joining Sendbird, Aeyeong Lee worked at Sojern as a Customer Success Associate Manager from 2019 to 2020 in Singapore. During her time there, she developed skills in customer management and support, contributing to the overall success of customer engagement initiatives.
Background in Hospitality and Public Finance
Aeyeong Lee has a diverse background in hospitality and public finance. She worked as a Conference Coordinator at the Korea Institute of Public Finance from 2015 to 2016 in Seoul, Korea. Additionally, she held various roles in the hospitality industry, including Guest Relations Officer at Sofitel in Bangkok from 2016 to 2018 and at Hilton in Bangkok from 2014 to 2015.
Expertise in Customer Management
Aeyeong Lee possesses significant expertise in managing customer portfolios within the APAC region. Her focus on driving product adoption and solving complex customer problems has been a key aspect of her career. She has demonstrated strong communication and negotiation skills, which are essential for addressing the diverse needs of customers in the region.
Cultural Knowledge in APAC
Aeyeong Lee has significant knowledge of local cultures across the APAC region. This understanding enhances her ability to improve customer satisfaction and positively impact business outcomes. Her experience in various roles across different countries has equipped her with insights into regional customer preferences and behaviors.