Geetika Garg Jain , MBA
About Geetika Garg Jain , MBA
Geetika Garg Jain is a Customer Success Manager at Sendbird, where she has worked since 2021. She has extensive experience in customer success and sales roles across various companies, including Conga and Apttus.
Work at Sendbird
Geetika Garg Jain has been serving as a Customer Success Manager at Sendbird since 2021. In this role, she focuses on ensuring customer satisfaction and success with Sendbird's communication platform. Her position is based in San Mateo, California, where she has contributed to enhancing customer relationships and driving product adoption for over three years.
Previous Experience in Customer Success
Before joining Sendbird, Geetika worked at Conga as Lead, Customer Success on Demand - Renewal Programs for nine months in 2020. She also held multiple roles at Apttus, including Enterprise Sales - BDR, Customer Success Manager for US West & APAC, and Customer Relationship Manager. Her experience at Apttus spanned from 2018 to 2020, providing her with a solid foundation in customer success and relationship management.
Background in Sales and Marketing
Geetika's career includes significant experience in sales and marketing. She worked as a Senior Sales Executive at JLL India for three months in 2015 and as a Private Client Banker at JPMorgan Chase & Co. for four months in 2018. Additionally, she served as a Sales Associate focusing on Business Development, Sales, and Marketing at JLL from 2013 to 2015. This diverse background has equipped her with skills essential for customer engagement and retention.
Education and Expertise
Geetika holds a Master of Business Administration (MBA) in Marketing from IBS Hyderabad, which she completed from 2011 to 2013. She also earned a Bachelor of Commerce (B.Com.) with Honors in Economics from Panjab University between 2008 and 2011. Her educational background provides her with a strong foundation in business principles and marketing strategies.
Early Career and Internships
Geetika began her professional journey with an internship at Moser Baer India Ltd as a Marketing Intern in 2012. She gained valuable experience in marketing during this two-month internship in New Delhi, India. This early exposure to the industry helped shape her career path in customer success and sales.