Joshua Greenberg, MBA, Ctbme, Aws Ccp
About Joshua Greenberg, MBA, Ctbme, Aws Ccp
Joshua Greenberg is the Head of Customer Success for the Americas and EMEA at Sendbird, where he has worked since 2021. He has extensive experience in customer success and technology consulting, having previously held positions at Apptio and Truist, among others.
Work at Sendbird
Joshua Greenberg serves as the Head of Customer Success for the Americas and EMEA regions at Sendbird, a role he has held since 2021. He operates remotely from Raleigh, North Carolina. Greenberg joined Sendbird following its Series C funding round, during which the company was valued at $1.05 billion. His contributions have been pivotal in driving the company's growth, which reached 300 million monthly users by January 2024. In his position, he collaborates with various departments, including Sales, Professional Services, Support, Product, Engineering, and Marketing, to facilitate organizational transformation and enhance revenue growth.
Previous Experience
Before joining Sendbird, Joshua Greenberg accumulated significant experience in customer success and consulting roles. He worked at Apptio, an IBM Company, as a Customer Success & Professional Services Leader from 2013 to 2021. He also briefly served as a Senior Strategy & Transformation Advisory Consultant at Advocate, part of Accenture, in 2021. Earlier in his career, he was a Senior Business Technology Consultant at Truist (formerly BB&T) from 2011 to 2013 and a Senior Business Technology Analyst at Bank of America from 2010 to 2011.
Education and Expertise
Joshua Greenberg holds an MBA from the UNC Charlotte Belk College of Business, where he studied IT Management and Project Management from 2009 to 2011. He also earned a Bachelor of Arts in Industrial and Organizational Psychology from the University of North Carolina at Charlotte, studying from 2006 to 2009. Additionally, he completed a Dual Minor in Business Administration: Finance & Accounting during the same period. His educational background supports his expertise in customer success and organizational strategy.
Mentoring and Coaching
Joshua Greenberg is passionate about mentoring and coaching, with a focus on retaining top talent within the SaaS industry. He actively seeks opportunities for board appointments and speaking engagements to share his insights and expertise. His commitment to professional development and talent retention reflects his dedication to fostering growth within the technology sector.