Lucy Lei
About Lucy Lei
Lucy Lei is the Lead Customer Success Manager at Sendbird, where she has worked since 2022. With a background in customer success and product management, she has contributed to enhancing user engagement for major companies and supports a large user base through Sendbird's platform.
Current Role as Lead Customer Success Manager
Lucy Lei currently serves as the Lead Customer Success Manager at Sendbird, a position she has held since 2022. In this role, she focuses on enhancing customer engagement and satisfaction through Sendbird's communication solutions. Her responsibilities include overseeing customer success strategies and ensuring that clients maximize the value of Sendbird's platform.
Previous Experience at Sendbird
Prior to her current role, Lucy Lei worked at Sendbird as a Customer Success Manager from 2018 to 2022. During her four years in this position, she contributed to the success of notable clients such as Reddit, DoorDash, and Patreon. Her efforts were directed towards improving user engagement and supporting the platform's extensive user base.
Experience at Tallie
Before joining Sendbird, Lucy Lei was the Manager of Product Experts & Customer Success at Tallie from 2014 to 2018. In this role, she managed customer success initiatives and led a team focused on product expertise. Her work contributed to enhancing customer experiences and satisfaction during her tenure.
Educational Background
Lucy Lei studied at San Jose State University, where she earned a Bachelor of Science in Business Administration with a focus on Management. Her studies spanned from 2005 to 2009, providing her with a solid foundation in business principles that she applies in her professional roles.
Early Career Experience
Lucy Lei began her career with internships that provided foundational experience in operations and management. She worked as an Operations Analyst Intern at Multiven in 2010 and as a Management Intern at Walgreens in 2008. These early roles contributed to her understanding of customer service and operational efficiency.