Marina S.
About Marina S.
Marina S. is an Enterprise Customer Success Manager at Sendbird, where she has achieved a 99% renewal rate and developed strategic initiatives to enhance customer engagement. She has a diverse background in customer success and account management, with previous roles at companies such as MIS Computer Corp., Cloudbakers, and Syndigo.
Work at Sendbird
Marina S. serves as an Enterprise Customer Success Manager at Sendbird since 2021. In this role, she has achieved a 99% renewal rate by collaborating closely with Account Managers on renewals and upsells. She has developed and executed strategic initiatives utilizing data from Looker and customer sentiment analysis to improve customer onboarding, retention, and engagement. Marina has also utilized Gainsight to benchmark progress and analyze program measurements, ensuring alignment with business goals in Customer Success Plans. Additionally, she has collaborated with the CX team to create internal playbooks and SOPs aimed at optimizing customer experience processes.
Previous Work Experience
Prior to her current position, Marina S. held various roles in customer success and account management. She worked at PathFactory as Team Lead, Sr. Customer Success Manager for five months in 2021. Before that, she served as a Strategic Account Manager at Cloudbakers for six months in 2021. Her earlier experience includes a year as Team Lead, Sr. Account Manager, Enterprise Sales at Syndigo from 2018 to 2019, and a year as Technical Engagement Manager at GEORGE JON from 2016 to 2017. Marina began her career at MIS Computer Corp., where she worked as a Technical Administrator from 2007 to 2009 and later as Head of Accounting from 2009 to 2010.
Education and Expertise
Marina S. studied at Northeastern Illinois University, where she earned a Bachelor of Fine Arts (BFA) in Communication and Media Studies from 2012 to 2018. Prior to that, she attended City Colleges of Chicago-Harry S Truman College, achieving an Associate in General Studies (AGS) from 2007 to 2010. Her educational background has equipped her with strong communication skills and a solid foundation in media studies, which she applies in her customer success roles.