Mark Fagundes
About Mark Fagundes
Mark Fagundes is a Sales Manager for North America at Sendbird, with extensive experience in the SaaS industry. He has held various sales management roles at Outreach and Nintex, focusing on empowering teams and optimizing sales processes.
Work at Sendbird
Mark Fagundes serves as the Sales Manager for North America at Sendbird, a position he has held since 2024. In this role, he focuses on driving sales initiatives and expanding the company's customer base across the region. His responsibilities include developing sales strategies and optimizing sales processes to enhance performance and efficiency.
Previous Experience at Outreach
Prior to joining Sendbird, Mark Fagundes held multiple roles at Outreach. He worked as the Sales Manager for SMB from 2020 to 2022, where he contributed to sales growth in the Seattle area. He then advanced to Director of Global Sales, SMB for six months in 2022, followed by a role as Senior Sales Manager, SMB for another six months. In 2023, he served as Director of Sales, Commercial for seven months, further solidifying his expertise in sales management.
Background in Sales Management
Mark has over eight years of experience in the SaaS industry, focusing on customer growth and retention across various sectors. His career includes significant roles at Nintex, where he progressed from Business Development Representative to Inside Sales Manager, Mid-Market. His experience encompasses building and iterating on sales processes, as well as coaching and mentoring sales talent.
Education and Expertise
Mark studied Fire Science at Bellevue College from 2006 to 2008. His educational background complements his extensive experience in sales management, particularly in the SaaS sector. He is passionate about empowering teams to thrive in fast-paced environments and aims to help customers leverage innovative platforms to optimize sales performance.
Early Career at Boys & Girls Clubs of Bellevue
Mark began his professional journey as the Be Great Graduate Coordinator at the Boys & Girls Clubs of Bellevue, where he worked from 2007 to 2014. This role provided him with foundational skills in team leadership and program coordination, which he has built upon throughout his career in sales.