Minyoung Kim
About Minyoung Kim
Minyoung Kim is a Customer Success Manager currently working at Sendbird, with a background in customer support and technical support management. She has over nine years of experience in the field, having previously held positions at Cegedim Relationship Management and IQVIA.
Current Role at Sendbird
Minyoung Kim serves as a Customer Success Manager at Sendbird, a position she has held since 2020. In this role, she focuses on ensuring customer satisfaction and fostering strong relationships with clients. Her responsibilities include managing customer accounts, addressing inquiries, and providing solutions to enhance user experience. Minyoung's expertise in customer success contributes to Sendbird's mission of delivering exceptional communication solutions.
Previous Experience at Cegedim Relationship Management
Prior to her current role, Minyoung Kim worked at Cegedim Relationship Management as a Customer Support Leader from 2011 to 2015. During her four years in this position, she was responsible for leading customer support initiatives and managing a team to address client needs. Her experience in this role laid a strong foundation for her career in customer success.
Experience at IQVIA
Minyoung Kim was employed at IQVIA from 2015 to 2020 as a Supervisor in support service technical support CRM. Over five years, she oversaw technical support operations, ensuring efficient service delivery and client satisfaction. Her role involved coordinating support efforts and enhancing the overall customer experience in a technical environment.
Education in Computer Engineering
Minyoung Kim studied at 한양대학교, where she earned a Bachelor's degree in Computer Engineering from 1999 to 2004. Her education provided her with a solid technical background, equipping her with the skills necessary for her roles in customer support and success management within technology-driven organizations.