Richard Clough
About Richard Clough
Richard Clough is a Customer Success Manager EMEA at Sendbird, where he has worked since 2020. He has a background in programmatic advertising and communications, with previous roles at Integral Ad Science and Deviceful.
Current Role at Sendbird
Richard Clough serves as the Customer Success Manager for the EMEA region at Sendbird, a role he has held since 2020. In this position, he focuses on enhancing customer satisfaction and driving the adoption of Sendbird's communication solutions. His responsibilities include managing client relationships and ensuring that customers derive maximum value from the platform. Clough's experience in customer success enables him to address client needs effectively and implement strategies that promote long-term engagement.
Previous Experience in Customer Success
Before joining Sendbird, Richard Clough worked as a Customer Success Manager at Integral Ad Science from 2018 to 2020. His role involved supporting clients in optimizing their advertising strategies through data-driven insights. Prior to that, he served as an Account Manager at Deviceful for a year and at Tablet Media Solutions for three years. This diverse background in customer-facing roles has equipped him with the skills necessary to foster strong client relationships.
Educational Background
Richard Clough studied at The University of Bolton, where he earned a Bachelor of Science (BSc) degree in Computer Science Communications & Networks from 2006 to 2010. He also completed his A Levels at Bury College and obtained his GCSEs at The Derby High School. This educational foundation has provided him with a solid understanding of technology and communication systems.
Skills and Expertise
Clough possesses a range of skills in programmatic advertising and video technologies, including VAST and VPAID. His expertise extends to CPaaS and SaaS, particularly in communications and analytics. He emphasizes data-driven performance and mobile applications in his work, which aligns with his commitment to delivering impactful digital solutions for clients.
Focus on Client Relationships
Richard Clough is passionate about building enduring client relationships. He aims to provide impactful digital solutions that meet the specific needs of his clients. His approach is centered on understanding client objectives and delivering tailored strategies that enhance their overall experience with the products and services he supports.