Dominik Hornung
About Dominik Hornung
Dominik Hornung is a Customer Happiness Specialist and Head of Customer Support at Senic GmbH, with over 10 years of experience in customer support and more than 5 years in the security industry. He has held various roles in customer service across multiple companies in Germany and Portugal, demonstrating a commitment to enhancing customer satisfaction.
Work at Senic
Dominik Hornung has been employed at Senic GmbH since 2019, holding the position of Customer Happiness Specialist and Head of Customer Support. In this role, he is responsible for overseeing customer support operations and ensuring high levels of customer satisfaction. His extensive experience in customer service contributes to his effectiveness in this position.
Previous Experience in Customer Support
Hornung has accumulated over 10 years of experience in customer support across various companies. He worked at l'tur GmbH as a Travel Consultant for three years, where he developed skills in client interaction and service delivery. His tenure at Teleperformance as a Hotel Reservation and Sales Specialist further enhanced his expertise in customer relations.
Background in Security Industry
Hornung possesses over five years of experience in the security industry. He served as a Security Specialist at ASK Sicherheitsdienste from 2009 to 2013. This experience has provided him with a diverse skill set that complements his customer service capabilities, particularly in high-pressure environments.
Education and Training
Hornung studied at Peter Ustinov Realschule in Berlin for one year and attended Vorsfelde Hauptschule in Wolfsburg for 11 months. His educational background laid the foundation for his career in customer service and security, equipping him with essential skills for his professional journey.
Personal Values and Professional Goals
Hornung is known for his empathy and discipline, qualities that are vital in both customer support and security roles. He has a passion for helping people and aims to make a positive impact in his professional endeavors. This alignment of personal values with his work contributes to his commitment to enhancing customer satisfaction.