serviceMob
serviceMob is an AI-powered data ontology and analytics platform based in Irvine, California, specializing in Customer Service & Support across various industries, known for its high forecasting accuracy and significant operational cost savings.
Services
serviceMob offers an AI-powered data ontology and analytics platform designed for Customer Service & Support across various industries. Their services include Performance Management and Optimization, Customer Effort Analytics, Forecasting and Shift Optimization, and Expert Advisory Services. By integrating with every essential customer service software tool, serviceMob unifies all service data to provide comprehensive operational analytics.
Products
serviceMob provides several key products aimed at enhancing customer service operations. These include tools for Performance Management/Optimization, Customer Effort Analytics, and Forecasting and Shift Optimization. Additionally, they offer Expert Advisory Services to guide strategic decisions. Their platform aims to deliver high forecasting accuracy and significant operational cost savings.
Security and Compliance
serviceMob maintains high standards of data privacy and security, being SOC 2 Type 2 Compliant. This compliance ensures robust protocols are in place to protect customer data during analytics processes, aligning with industry requirements for security and confidentiality.
Operational Impact
serviceMob has demonstrated a substantial impact on client operations, saving clients between $7M to $13M in operational costs through their service and support analytics. Their platform also achieves an impressive forecasting accuracy of 95-97% on the intraweek level, outperforming typical market models.
Location
serviceMob is based in Irvine, California. This location supports the company's operations and strategic initiatives within the tech and customer service industries.