Ian Okonski Fernandes
About Ian Okonski Fernandes
Ian Okonski Fernandes is a Shopper Support Agent at Sezzle, where he has worked since 2021 in Minneapolis, Minnesota. He has a diverse background in retail and customer service, with experience at various companies including Performance Bicycle, REI, and Sports Basement, and holds a Bachelor of Arts in Communication Studies from San Francisco State University.
Work at Sezzle
Ian Okonski Fernandes has been employed at Sezzle as a Shopper Support Agent since 2021. In this role, he provides assistance to shoppers, addressing inquiries and resolving issues related to the payment platform. His tenure at Sezzle has lasted for three years, and he operates from Minneapolis, Minnesota.
Previous Employment Experience
Before joining Sezzle, Ian held various positions in the retail and service sectors. He worked as a Sales Associate at Performance Bicycle from 2009 to 2013. He then served as a General Service Technician at Pep Boys for 11 months in 2015-2016. Following that, he worked as a Bicycle Technician and Camp Specialist at Sports Basement from 2017 to 2021. Ian also gained experience as a Sales Associate at REI from 2013 to 2017 and briefly worked as a Business Development Representative at Customer Lobby in 2020.
Education and Expertise
Ian studied Digital Marketing at General Assembly, where he earned a Certificate in 2021 after 11 months of study. He also pursued a Bachelor of Arts in Communication Studies at San Francisco State University from 2017 to 2019. Additionally, he completed an apprenticeship in Digital Marketing at COOP in 2022.
Current Role at COOP
Since 2022, Ian has been working as a Digital Marketing Apprentice at COOP in San Francisco, California. In this role, he is gaining practical experience in digital marketing strategies and techniques, further enhancing his skills in the field.
Educational Background
Ian's educational journey includes studies at Berkeley City College, where he began his higher education. He later transferred to San Francisco State University, where he completed his Bachelor of Arts in Communication Studies. His focus on digital marketing was further solidified through his studies at General Assembly and COOP.