Jonathan Nguyen
About Jonathan Nguyen
Jonathan Nguyen is a Senior Disputes Agent at Sezzle, where he facilitates communication between shoppers and merchants while maintaining documentation for the disputes department. He has a background in customer service and education, having previously worked at the University of Minnesota and volunteered as a youth group leader.
Work at Sezzle
Jonathan Nguyen serves as a Sr. Disputes Agent at Sezzle, a role he has held since 2020. In this position, he is responsible for creating and updating documentation and messaging for the disputes department. This ensures effective communication with both shoppers and merchants. He collaborates with various teams to foster relationships with merchants, supporting them in utilizing Sezzle's platform. Additionally, he mediates shopper-merchant interactions by collecting information and managing communications to achieve fair resolutions.
Education and Expertise
Jonathan Nguyen earned a Bachelor's degree in Strategic Communications from the University of Minnesota, where he studied from 2015 to 2019. His educational background equips him with skills in effective communication and relationship management, which are essential in his current role at Sezzle. His expertise in strategic communications is further demonstrated through his work in various customer service roles.
Background
Before joining Sezzle, Jonathan held several positions that contributed to his professional development. He worked as a Writing Consultant at the Multicultural Center for Academic Excellence (MCAE) at the University of Minnesota from 2018 to 2019. He also served as a Customer Care Representative at When I Work for nine months in 2019 to 2020 and worked in customer service at Target from 2016 to 2019. These roles provided him with valuable experience in customer relations and communication.
Community Involvement
Jonathan actively participates in his community through various volunteer efforts. He teaches Sunday school and develops the teacher bulletin to keep fellow educators informed. Additionally, he serves as a youth group leader in the Vietnamese Eucharistic Youth Movement at Saint Anne - Saint Joseph Hien church. His involvement in these activities reflects his commitment to education and youth development.