Megan Eckers
About Megan Eckers
Megan Eckers is a Training and Documentation Specialist at Sezzle, where she has worked since 2020. She has a diverse background in writing, support roles, and management across various companies in Minnesota and South Carolina.
Current Role at Sezzle
Megan Eckers serves as a Training and Documentation Specialist at Sezzle, a position she has held since 2020. In this role, she is responsible for creating and updating a large library of pre-generated responses to address common shopper and merchant issues. Additionally, she communicates urgent information to support staff using platforms like Slack and Confluence. Eckers also produces a weekly newsletter for the support staff, which highlights important issues, personnel changes, and features team members to foster community within the organization.
Previous Experience
Prior to her current role, Megan Eckers held various positions across different organizations. She worked as a Proofreader at Colle+McVoy from 2014 to 2016 in Minneapolis, MN. She also served as a Freelance Writer for Sidewalk Dog Media for five months in 2020. Earlier in her career, she was a Shopper Support Agent at Sezzle for three months in 2020 and worked as the Workshop and Events Manager at Candlefish from 2017 to 2018. Additionally, she was the Head RedZone Coach at Pivotal Fitness and an Onboarding Success Representative at Ceterus.
Education and Qualifications
Megan Eckers studied at Owatonna Senior High School from 2000 to 2003. She continued her education at Saint Mary's University of Minnesota, where she earned a Bachelor's degree in English with a Writing Emphasis from 2003 to 2007. This educational background has contributed to her skills in documentation and training within her professional roles.
Training Program Development
At Sezzle, Megan Eckers developed a comprehensive training program for new hire shopper support agents. This program includes essential components such as phone skills development and shadowing sessions, ensuring that new employees are well-prepared to assist customers effectively. Her contributions to training and documentation are integral to the support team's success.
Long-term Career History
Megan Eckers has a diverse career history spanning over a decade. She worked as a Quality Control Operator at Schawk! for seven years from 2007 to 2014. Following that, she held various roles in the Charleston, South Carolina area, including Assistant Manager at Madewell and Workshop and Events Manager at Candlefish. Her extensive experience across different industries has equipped her with a broad skill set applicable to her current role.