Amanda Fletcher
About Amanda Fletcher
Amanda Fletcher serves as the Director of Customer Engagement at SGI, where she has worked since 2017. With a strong background in project management and customer service, she leads a team to enhance client relationships and ensure compliance within the supply chain.
Work at SGI
Amanda Fletcher has been serving as the Director of Customer Engagement at SGI since 2017. In this role, she manages a team that includes Inventory Coordinators and Account Managers, focusing on maintaining an effective workflow. Prior to her current position, she worked as an Account Manager for 11 months and as a Project Manager for four years at SGI. Her extensive experience within the company spans over seven years, during which she has contributed to numerous successful projects and initiatives.
Education and Expertise
Amanda Fletcher earned her Bachelor of Science in Marketing from Butler University - Lacy School of Business, completing her studies from 2005 to 2009. Her educational background has provided her with a solid foundation in marketing principles, which she applies in her current role. She possesses expertise in supply chain dynamics, strategic planning, compliance, and customer-centric process enhancements, which are crucial for her responsibilities in customer engagement.
Background
Before joining SGI, Amanda Fletcher gained diverse experience in various roles. She worked as a Part-Time Sales Consultant at Gitanjali Gems Ltd for nine years, where she developed her customer service skills. Additionally, she completed a marketing internship at Pinnacle Mortgage Funding, LLC for seven months in 2009. This combination of roles has contributed to her comprehensive understanding of customer engagement and relationship management.
Achievements
In her role at SGI, Amanda Fletcher has led and contributed to over 100 successful launches and label updates within the customer service industry. She acts as a Client Relationship Owner, ensuring effective collaboration with clients throughout the lifecycle of the Master Service Agreement. Her proactive approach supports account teams in meeting customer deadlines, resolving urgent issues, and identifying opportunities for improvement.