Paul E.
About Paul E.
Paul E. is a Help Desk Administrator currently working at Share Our Strength in Washington, D.C. He has a background in technology project management and has held various roles in IT support and customer service.
Current Role at Share Our Strength
Paul E. serves as a Help Desk Administrator at Share Our Strength, a position he has held since 2023. His role involves providing technical support and assistance to staff, ensuring that technology resources are effectively utilized. He operates in a hybrid work environment based in Washington, District of Columbia. His responsibilities include managing hardware and software license inventory, testing new technology for suitability, and conducting staff training for new hires on equipment usage.
Previous Experience at Westat
Paul E. worked at Westat in various capacities from 2017 to 2022. Initially, he served as a Survey Help Desk Administrator for one year in Rockville, Maryland. Following this, he transitioned to the role of Project Professional, where he continued to contribute for four years. His experience at Westat involved supporting survey-related technology and managing project tasks.
Career at Best Buy
Paul E. began his career at Best Buy, where he held multiple positions. He worked as a Customer Service Representative from 2012 to 2015, providing assistance to customers and addressing their needs. He then served as a Head Cashier for five months in 2011, managing transactions and customer interactions. Additionally, he was part of the Geek Squad team from 2015 to 2016, where he offered technical support and services to customers.
Educational Background
Paul E. studied at the University of Maryland Global Campus, where he earned a Bachelor of Science degree in Management Information Systems from 2017 to 2020. Prior to this, he attended Montgomery College, achieving an Associate of Arts degree in General Studies from 2011 to 2014. His educational background provides a foundation for his work in technology and information systems.
Certifications and Skills
Paul E. is certified in Technology Project Management through Scaled Agile, Inc. This certification enhances his ability to manage technology projects effectively. His skills include testing new hardware and software, managing enterprise hardware and software licenses, and conducting training for new staff on technology usage.