Jade Kelso Teel
About Jade Kelso Teel
Jade Kelso Teel is a Systems Engineer with a background in software development and IT administration. She has worked at Shift since 2023 and previously held positions at Unum and The University of Alabama, contributing to various technical projects and cost-saving initiatives.
Work at Shift
Jade Kelso Teel has been employed at Shift as a Systems Engineer since 2023. In this role, she collaborates with various teams to design and implement new features and call strategies. Her responsibilities include balancing maintainability, cost, technical feasibility, security, and scalability. Prior to her current position, she worked at Shift as an IT Administrator from 2021 to 2023, where she served as the escalation point for feature requests, account provisioning, end-user troubleshooting, call routing behavior validation, system integration issues, phone number compliance, and vendor communication.
Previous Experience at Unum
Jade Kelso Teel has held multiple positions at Unum. She began her career there as a Software Development Intern in 2018 for two months in Portland, Maine. Following this, she worked as a Data Analysis Intern from 2018 to 2019 for seven months in a remote capacity. During her time at Unum, she gained experience in software development and data analysis, contributing to her professional growth.
Education and Expertise
Jade Kelso Teel earned her Bachelor of Arts degree from The University of Alabama, completing her studies from 2016 to 2020. Her education provided her with a solid foundation in systems engineering and related fields. Throughout her career, she has developed expertise in systems integration, user account management, and cost reduction strategies.
Background in Tech Operations
Jade Kelso Teel has a background in tech operations at The University of Alabama. She served as the Assistant Manager of Tech Operations at the Ferguson Student Center from 2017 to 2019 and later as the Manager of Tech Operations from 2019 to 2020. Additionally, she worked as an A/V & IT Technician Assistant in 2016 for two months. These roles contributed to her technical skills and operational management experience.
Achievements in Cost Reduction and Automation
Jade Kelso Teel has successfully reduced company spending by $750,000 per year by consolidating contact center solutions to Twilio. She also developed Okta SSO/application integrations to automate user account provisioning, updates, and deactivations. These initiatives highlight her ability to implement cost-effective solutions and improve operational efficiency.