Luiza Ostapenko
About Luiza Ostapenko
Luiza Ostapenko is an Automotive Loan Analyst with extensive experience in the automotive loan industry, specializing in fraud analysis and customer service. She has held various roles in financial services and retail, including positions at CUTTING EDGE FEDERAL CREDIT UNION and U.S. Bank, and has a strong educational background in business and marketing.
Current Role at Shift
Luiza Ostapenko has been serving as an Automotive Loan Analyst at Shift since 2020. In this role, she applies her expertise in fraud analysis and investigation to the automotive loan acquisition process. She focuses on building relationships with dealers, field representatives, and various outside entities to ensure the successful funding of deals. Her position involves analyzing loan applications and ensuring compliance with industry standards.
Previous Experience in Financial Services
Prior to her current role, Luiza worked at Cutting Edge Federal Credit Union as a Financial Service Specialist III from 2017 to 2020. In this position, she developed her skills in customer service and financial analysis. Before that, she was employed at U.S. Bank as a Universal Banker NMLS for one year, where she gained experience in banking operations and customer interactions. Her background includes a role as a Sales Associate at Sunglass Hut from 2013 to 2016.
Education and Qualifications
Luiza Ostapenko studied at Portland State University, where she earned a Bachelor's Degree in Marketing from 2014 to 2016. She also completed an Associate's Degree in Business Administration and Management at Clackamas Community College from 2011 to 2014. Her educational background provides a solid foundation for her career in the automotive loan industry.
Customer Service Expertise
Luiza has a strong background in providing excellent customer service, particularly in the automotive loan industry. Her experience includes building relationships with clients and ensuring their needs are met throughout the loan acquisition process. This focus on customer satisfaction has been a key aspect of her professional development.