Megan Lopez Ferguson
About Megan Lopez Ferguson
Megan Lopez Ferguson is a Senior Customer Service Manager at Shift, where she has worked since 2021. She has a background in customer support roles and a degree in Public Relations and Political Science from Gonzaga University.
Current Role at Shift
Megan Lopez Ferguson serves as the Senior Customer Service Manager at Shift, a position she has held since 2021. In this role, she manages risk and spending within the Customer Support organization. Her focus is on creating practical solutions that benefit both the business and the customer. She advocates for the customer experience platform by collaborating with various departments to enhance service delivery.
Previous Experience at Shift
Megan has held multiple positions at Shift prior to her current role. She started as a Customer Support Specialist in Social Media from 2018 to 2019, where she contributed to community management efforts. She then progressed to Customer Support Team Lead for seven months in 2019, followed by a two-year tenure as Customer Support Manager from 2019 to 2021. During her time at Shift, she developed strategies aimed at improving customer retention and brand development.
Education and Expertise
Megan earned her Bachelor of Arts degree from Gonzaga University, where she studied Public Relations, Advertising, and Applied Communication, as well as Political Science and Government, and Spanish. Her educational background supports her expertise in social media community management, which she utilizes to enhance customer experiences in her professional roles.
Background in Retail
Before joining Shift, Megan worked as a Sales Associate at Nordstrom from 2014 to 2016 in the Spokane, Washington Area. This experience in retail provided her with foundational skills in customer service and sales, which she has applied throughout her career in customer support roles.