Melanie Magee
About Melanie Magee
Melanie Magee is a Customer Support Specialist with extensive experience in customer service and process management. She has held various roles in companies such as Castlight Health, FCR, and Afni, Inc., and has a Bachelor of Business Administration from Bay Path University.
Current Role at Shift
Melanie Magee has been serving as a Customer Support Specialist at Shift since 2021. In this role, she focuses on providing effective support to customers while working remotely. Her responsibilities include addressing customer inquiries and collaborating with cross-functional teams to ensure that customer needs are met efficiently.
Previous Experience at Castlight Health
Prior to her current position, Melanie worked at Castlight Health as a Process Excellence Associate Manager from 2017 to 2019. During her tenure in the Charlotte, North Carolina Area, she contributed to process improvements and managed operational tasks, enhancing the overall efficiency of customer support processes.
Experience at FCR
Melanie Magee held the position of Supervisor at FCR from 2015 to 2017 in Veneta, Oregon. In this role, she was responsible for overseeing customer support operations and managing a team. Her leadership contributed to achieving performance targets and improving service delivery.
Tenure at Afni, Inc.
From 2019 to 2020, Melanie worked at Afni, Inc. for a period of 10 months in Tucson, Arizona. In this capacity, she continued to develop her skills in customer support, focusing on meeting customer expectations and enhancing service quality.
Education and Academic Background
Melanie Magee earned her Bachelor of Business Administration (B.B.A.) degree from Bay Path University, where she studied Business Administration and Management from 2006 to 2010. This academic background provided her with foundational knowledge and skills applicable to her career in customer support and management.