Shiftsmart
Shiftsmart is a global technology platform that connects companies with skilled workers and offers a range of enterprise solutions, including Flex Contact Center services and Quality Management.
Services
Shiftsmart provides a variety of services to businesses, including enterprise solutions and Flex Contact Center services. Their platform ensures 24/7 coverage through remote agents, making it possible to handle high volumes with ease. Additionally, Quality Management services, such as location-level audits and issue resolution, are part of their offerings. Shiftsmart also provides business audits, compliance, and mystery shopping services, mainly catering to the retail and hospitality sectors.
Global Operations
Shiftsmart operates in over 50 countries, showcasing its expansive global presence. With a workforce of over 400,000 workers worldwide, the company leverages a large network to meet diverse business needs. This extensive reach allows Shiftsmart to offer consistent, high-quality service regardless of geographical boundaries.
Technology Platform
Shiftsmart's core technology platform plays a crucial role in connecting companies with skilled workers. Features include real-time tracking of metrics and quick payment processing for workers, enabling efficient and transparent operations. Moreover, the platform supports the swift launch of a virtual contact center service, capable of going live within hours to address any sudden increase in demand.
Funding
Shiftsmart has raised over $120 million in funding, backed by prominent investors such as D1 Capital Partners and Imaginary Ventures. This financial backing supports the company's growth initiatives and helps in the continuous enhancement of its technology and services.