James Power
About James Power
James Power serves as the Support Quality Assurance Manager at Shogun, where he has worked since 2020. He holds a degree from LIT Tipperary and has a strong background in information technology and customer support.
Work at Shogun
James Power has been employed at Shogun since 2020, serving as the Support Quality Assurance Manager. In this role, he focuses on maintaining high standards of customer support quality. He has also worked as a Customer Support Specialist during his tenure at the company. His responsibilities include ensuring effective communication within the team and with clients, contributing to the overall efficiency of the support operations.
Education and Expertise
James Power graduated from LIT Tipperary, where he developed a strong foundation in information technology. His educational background equips him with the skills necessary for his roles in customer support and quality assurance. He possesses expertise in Microsoft Excel, Microsoft Word, and Microsoft Office, which aids in managing workflows and enhancing productivity.
Background
James Power has a demonstrated history of working in the outsourcing and offshoring industry. His experience in this sector has contributed to his understanding of customer support dynamics and quality assurance processes. He is based in County Cork, Ireland, where he applies his skills in a professional environment.
Skills in Communication
James Power is skilled in public speaking, which enhances communication within his team and with clients. His ability to convey information clearly and effectively is a key asset in his role as Support Quality Assurance Manager, facilitating better interactions and understanding among stakeholders.