Rhys Hamer
About Rhys Hamer
Rhys Hamer is a Support Specialist with extensive experience in technical support roles. He has worked at various companies including Atos IT Solutions, Network Rail, and Shogun, while also pursuing a BA in Graphics Communication at the University of South Wales.
Current Role at Shogun
Rhys Hamer has been employed as a Support Specialist at Shogun since 2020. In this role, he is responsible for providing technical support and assistance to clients, ensuring that their needs are met efficiently. His experience in customer support contributes to the overall success of the team.
Previous Experience at Network Rail
Rhys Hamer worked at Network Rail as a Technical Clerk from 2017 to 2020. During this three-year period, he was involved in various technical and administrative tasks that supported the operations of the organization. He currently continues to serve in a technical clerk capacity at Network Rail since 2017.
Work History in IT Support
Prior to his current role, Rhys Hamer held several positions in IT support. He worked at Atos IT Solutions and Services A/S as a Service Desk Analyst for six months in 2014. He also served as an EDI Support Analyst at AXA for five months in 2015 and as GGS/White Label Support at Creditsafe for seven months from 2014 to 2015.
Educational Background
Rhys Hamer has been studying at the University of South Wales since 2015, pursuing a BA in Graphics Communication. This educational background complements his professional experience, providing him with skills relevant to both technical support and graphic design.
Early Career at LetMC.com
Rhys Hamer began his career in client support at LetMC.com, where he worked from 2011 to 2014 for three years. In this role, he developed foundational skills in customer service and technical support, which have been beneficial in his subsequent positions.