Adrian Capangpangan
About Adrian Capangpangan
Adrian Capangpangan serves as a Sr. IT Support Technician at Shopmonkey, where he has worked since 2022. He has a diverse background in IT support and customer success, with previous roles at Lucid Motors and Couchbase, and holds a Bachelor of Business Administration from San Jose State University.
Work at Shopmonkey
Adrian Capangpangan has been employed at Shopmonkey as a Senior IT Support Technician since 2022. In this role, he is responsible for providing technical support and ensuring the smooth operation of IT systems. His previous experience at Shopmonkey as an IT Support Technician from 2021 to 2022 has contributed to his current position, allowing him to build on his knowledge and skills in IT support.
Previous Experience in IT Support
Before joining Shopmonkey, Adrian Capangpangan worked in various IT support roles. He served as a Help Desk Technician at Lucid Motors from 2019 to 2020 and later as a Customer Success Specialist from 2020 to 2021. His experience also includes a position as a Helpdesk Administrator at Couchbase and as an Information Systems Engineer, further solidifying his expertise in IT support and customer service.
Education and Expertise
Adrian Capangpangan studied at Evergreen Valley College, where he earned an Associate of Arts (A.A.) degree in Liberal Arts and Sciences/Liberal Studies from 2008 to 2013. He furthered his education at San Jose State University, obtaining a Bachelor of Business Administration (B.B.A.) in Business Administration and Management from 2013 to 2016. His educational background complements his technical skills, including proficiency in CRM and ticketing software such as ActiveNet, JIRA, and Zendesk.
Diverse Work History
Adrian Capangpangan has a diverse work history that spans multiple industries. He worked as a Community Development Representative - Marketing Intern at DataStax and held various roles at Couchbase and Coursera. His experience also includes working as a Recreation Leader for the City of San José and a Salesperson at Nordstrom. This varied background contributes to his well-rounded skill set.
Technical Skills
Adrian Capangpangan possesses advanced skills in both Microsoft and Google productivity suites, showcasing his versatility in office software environments. He is also proficient in Adobe Creative Suite, including Photoshop and Premiere Pro, which is not typically associated with IT support roles. His technical skills enhance his ability to provide comprehensive support in his current position.