Amy Kecken
About Amy Kecken
Amy Kecken serves as the Customer Support Team Lead for Training and Enablement at Shopmonkey, where she has worked since 2020. She holds a Bachelor of Science in Psychology and a Master of Arts in Counseling Psychology, and has received the inaugural Shopmonkey Podium Award for her contributions to the company.
Work at Shopmonkey
Amy Kecken has served as the Customer Support Team Lead for Training and Enablement at Shopmonkey since 2020. In this role, she has developed a customized onboarding experience that integrates a self-guided learning management system with in vivo training for Customer Support Representatives. She has played a significant role in the strategic expansion of the Support organization, contributing to data analysis and decision-making processes. Additionally, she has built training programs focused on new feature releases and ongoing education for the Support Team.
Education and Expertise
Amy Kecken holds a Bachelor of Science in Psychology with a minor in Gender Studies from the University of North Florida, where she studied from 2002 to 2006. She graduated Summa Cum Laude with a Master of Arts in Counseling Psychology from the same institution, completing her studies from 2006 to 2008. Her educational background provides a strong foundation for her expertise in training and enablement within customer support.
Background
Prior to her current position at Shopmonkey, Amy Kecken worked at New Directions Behavioral Health as a Quality Management Specialist from 2011 to 2018. She also held the role of Executive Assistant and Laboratory/NIH Training Program Administrator at Stanford University from 2019 to 2020. These roles contributed to her skills in management and training within diverse environments.
Achievements
In Q1 2022, Amy Kecken received the inaugural Shopmonkey Podium Award, which recognizes exceptional contributions to the company. This award highlights her impact and commitment to enhancing the customer support experience at Shopmonkey.