Dan Henig
About Dan Henig
Dan Henig serves as the Vice President of Customer Experience at Shopmonkey, a position he has held since 2022. He has extensive experience in customer operations and market research, having previously worked at SurveyMonkey and other companies in various leadership roles.
Work at Shopmonkey
Dan Henig serves as the Vice President of Customer Experience at Shopmonkey, a position he has held since 2022. In this role, he focuses on enhancing customer interactions and ensuring a positive experience for users of the platform. His work is conducted remotely, allowing him to engage with a diverse range of customers and team members.
Previous Experience at SurveyMonkey
Prior to his current role, Henig held multiple positions at SurveyMonkey. He served as Director of Business Operations in Market Research from 2012 to 2015, followed by roles as Director of Customer Operations from 2015 to 2017, and then as Vice President of Customer Operations from 2017 to 2021. His tenure at SurveyMonkey spanned nearly a decade and involved significant responsibilities in customer operations and market research.
Education and Expertise
Dan Henig earned a Bachelor of Arts degree in English and History from the University of Michigan. His educational background complements his extensive professional experience in strategy, operations, support and services, and marketing across both B2C and B2B sectors.
Background in Market Research and Operations
Henig's career includes significant roles in market research and operations. He was the Vice President of Operations at MetrixLab from 2007 to 2011 and later served as Vice President of Customer Success at Glofox from 2021 to 2022. His experience includes building and scaling global teams, with a focus on delivering products to a wide range of clients, including Fortune 500 companies.
Career in Marketing and Media
Dan Henig began his career in marketing and media, working as an Associate Media Director at Grey San Francisco from 1997 to 2005. He also served as Director of Marketing at Peerflix from 2005 to 2007. His early career laid the foundation for his later roles in operations and customer experience.