Griffin
About Griffin
Griffin is a Customer Support Team Lead at Shopmonkey, where he has worked since 2020. He holds a Bachelor of Arts in Ethnic Studies from the University of Oregon and has extensive experience in customer support and music promotion.
Work at Shopmonkey
Griffin has been serving as the Customer Support Team Lead at Shopmonkey since 2020. In this role, he is responsible for overseeing customer support operations and ensuring high-quality service delivery. His position is based in the New York City Metropolitan Area, where he leads a team focused on enhancing customer experiences and addressing inquiries effectively.
Education and Expertise
Griffin studied at the University of Oregon, where he earned a Bachelor of Arts (B.A.) in Ethnic Studies from 2003 to 2008. His education has equipped him with strong analytical and communication skills, which he applies in his professional roles. He possesses exceptional verbal and written communication skills, particularly in the context of music development and promotions.
Background in Music Industry
Griffin has extensive experience in the music industry, having worked in various roles that support musicians. He was a Digital Playlisting Manager at Light In The Attic Records & Distribution for eight months in 2013-2014. He also held multiple positions at CD Baby, including Global Priority Account Manager and Digital Promotions and Label Relations, where he developed strategic marketing and distribution plans for new musicians.
Previous Work Experience
Prior to his current role, Griffin worked in several positions that contributed to his expertise in customer support and marketing. He served as a Customer Service Representative at CD Baby for three years and as a Sales and Marketing professional at DECK Monitoring for eight months. Additionally, he worked at Gilt Groupe in customer support for six months, which further developed his skills in customer interaction and service.
Skills and Contributions
Griffin possesses strong project management skills and focuses on supporting emerging musicians. He has provided 24/7 support to enhance the visibility of new music releases across various distribution platforms. His ability to develop data-based distribution plans and strategic marketing initiatives has been instrumental in promoting new artists.