John Kim
About John Kim
John Kim is a Customer Success Specialist at Shopmonkey.io, where he has worked since 2020. He holds an Associate's degree from De Anza College, a Bachelor's degree in Philosophy from UC Berkeley, and a Master's degree from Western Seminary.
Work at Shopmonkey
John Kim has been employed at Shopmonkey.io since 2020, serving as a Customer Success Specialist. In this role, he focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's services. Prior to his current position, he worked at Shopmonkey.io as a Customer Support Representative from 2019 to 2020, where he provided assistance to customers and addressed their inquiries.
Education and Expertise
John Kim holds an Associate's degree from De Anza College, which he completed from 2006 to 2008. He furthered his education at the University of California, Berkeley, earning a Bachelor's degree in Philosophy from 2009 to 2011. He later attended Western Seminary, where he studied for a Master of Divinity (M.Div) and completed his degree in 2021. This educational background equips him with a diverse skill set applicable to his roles in customer success.
Background
John Kim began his career as a Sales Associate at The Sharper Image in Los Gatos, CA, where he worked from 2006 to 2008. This early experience in retail provided him with foundational skills in customer interaction and sales. After his time at The Sharper Image, he transitioned to roles that focused more on customer support and success, leading to his current position at Shopmonkey.io.
Career Progression
John Kim's career has evolved from a Sales Associate to a Customer Support Representative, and now to a Customer Success Specialist at Shopmonkey.io. His progression reflects a commitment to customer service and support, demonstrating his ability to adapt and grow within the field. His experience in various roles has contributed to his understanding of customer needs and effective communication strategies.