Katie White
About Katie White
Katie White serves as the Director of Customer Success at Shopmonkey, where she focuses on customer retention and advocacy. With a background in strategic account management and customer success at MINDBODY, she has extensive experience in fostering collaboration and innovation within her teams.
Current Role at Shopmonkey
Katie White serves as the Director of Customer Success at Shopmonkey, a position she has held since 2021. In this role, she oversees a customer success team that supports over 5,000 auto shops across the United States and Canada. Her focus is on driving customer retention, loyalty, and advocacy, ensuring that clients receive the highest level of service and support.
Previous Experience at MINDBODY
Katie White has extensive experience at MINDBODY, where she held several key positions. She worked as a Senior Software Sales professional from 2012 to 2016, followed by roles as a Senior Strategic Account Manager and Manager of Strategic Accounts and Customer Success from 2018 to 2021. During her tenure, she played a significant role in building a team dedicated to Strategic Account Management and contributed to enhancing customer success initiatives.
Career Background
Katie White's career includes diverse roles in customer support and advisory capacities. She worked as a Senior Advisor at Career Education Corporation from 2007 to 2009 and served as an Executive Advisor at DeVry University from 2010 to 2012. Additionally, she held the position of Direct Sales Manager at Summerwood Winery & Inn and Manager of Customer Support Services at Straight Down, showcasing her versatility in customer-focused roles.
Education and Qualifications
Katie White holds a Master's degree in Education Technology from Keller Graduate School of Management, which she completed from 2010 to 2012. She also earned a Bachelor's degree from California Polytechnic State University-San Luis Obispo between 2001 and 2004. Earlier, she studied Liberal Studies at Santa Barbara City College, obtaining an Associate's degree from 1999 to 2001.
Commitment to Team Culture
Katie White is committed to fostering a culture of collaboration, diversity, and innovation within her team. This commitment reflects her leadership style and her focus on creating an inclusive environment that empowers team members to contribute effectively to customer success.