Carvin Palanca
About Carvin Palanca
Carvin Palanca is a Product Support Specialist at Showbie, where he leads a global support team and collaborates with development teams to enhance product features. He has a diverse work history in customer support and sales, with previous roles at Crossroads Family Services, H&M, and Best Buy Canada.
Current Role at Showbie
Carvin Palanca serves as a Product Support Specialist at Showbie, a position he has held since 2021. In this role, he leads a global, remote support team, focusing on driving team Objectives and Key Results (OKRs) and strategizing to meet departmental goals. He acts as a liaison between customers and development teams to plan new product features and enhancements. Additionally, he coordinates with account executives and managers to prospect new customers and target retention goals for business growth.
Previous Experience at Showbie
Prior to his current role, Carvin Palanca worked at Showbie in various capacities. He was a Customer Support representative from 2017 to 2020 and later served as a Senior Support Specialist from 2020 to 2021. His experience at Showbie contributed to his understanding of customer needs and product development.
Work History in Edmonton Area
Carvin Palanca has a diverse work history in the Edmonton, Canada Area. He worked as a Respite Worker at Crossroads Family Services from 2016 to 2017. He also held positions at H&M as a Sales Advisor for two months in 2012, at Stitches as a Sales Associate from 2011 to 2012, and at Best Buy Canada as a Home Theater Specialist for three months in 2012. Additionally, he worked at Crate and Barrel as a Merchandising Associate from 2013 to 2018 and at The Good Samaritan Society as a Server from 2009 to 2010.
Education and Expertise
Carvin Palanca earned a Bachelor of Science (B.Sc.) degree from the University of Alberta, where he studied from 2012 to 2016. His educational background provides a foundation for his roles in product support and customer service, enhancing his ability to address technical issues and customer inquiries effectively.
Experience with Support Driven
Since 2018, Carvin Palanca has been a member of Support Driven, an organization focused on customer support professionals. His involvement with Support Driven complements his work in product support, allowing him to engage with a community of peers and stay updated on industry best practices.