Alexander Spragg
About Alexander Spragg
Alexander Spragg is an experienced Assistant Manager currently working at Starboard Cruise Services and Signet, where he has developed skills in managing performance indicators and leading teams. He holds qualifications in Customer Service Management and has a strong focus on operational efficiency in retail.
Work at Starboard Cruise Services
Alexander Spragg has served as Assistant Manager at Starboard Cruise Services since 2015. Over his nine years in this role, he has focused on managing key performance indicators, including mystery shopper scores and conversion rates. His responsibilities include leading large teams, as well as overseeing recruitment, inductions, and training processes. Alexander emphasizes the importance of exceeding expectations to foster respect and loyalty among team members.
Work at Signet Jewelers
Since 2017, Alexander Spragg has been an Assistant Manager at Signet Jewelers, contributing to the company's operations for seven years. In this position, he has maintained a strong focus on reducing stock loss and managing wage targets within a retail environment. His experience in performance management and team leadership supports the overall efficiency and effectiveness of the store.
Education and Expertise
Alexander Spragg studied Customer Service Management at Paston College from 2010 to 2012, where he achieved an NVQ Level 3 in Customer Service. Prior to that, he attended North Walsham High School and continued his studies at Paston College, focusing on Customer Service Management from 2006 to 2007. His educational background has equipped him with the skills necessary for effective customer service and team management.
Background
Alexander Spragg has developed a career in retail management, with significant experience in team leadership and performance management. His roles at both Starboard Cruise Services and Signet Jewelers highlight his commitment to understanding all aspects of an organization. He actively seeks to learn new skills that enhance his capabilities in managing operations and team dynamics.