Alberto Rueda Montes
About Alberto Rueda Montes
Alberto Rueda Montes is a Customer Success Manager at Simetrik, with extensive experience in customer service and management roles at Citi over a span of 12 years. He holds advanced degrees in Marketing and Business Administration from Universidad de La Salle and has a strong background in process improvement, project management, and relationship management.
Work at Simetrik
Alberto Rueda Montes has been serving as a Customer Success Manager at Simetrik since 2022. In this role, he focuses on enhancing customer satisfaction and service experience. His responsibilities include managing relationships with institutional clients and identifying strategic opportunities to foster business growth.
Previous Experience at Citi
Alberto Rueda Montes has extensive experience at Citi, where he held various positions from 2005 to 2021. He started as an Asistente de Cuenta and progressed to roles such as Customer Service Advisor, Service Manager, Digital Service Manager, and Regional Service Manager. His tenure at Citi spanned over 11 years, during which he developed skills in client experience management and service delivery.
Education and Expertise
Alberto Rueda Montes studied at Universidad de La Salle, where he earned a Pregrado in Administración de Empresas and a Posgrado in Gerencia de Mercadeo. He also participated in an International Fall Program at Universidad La Salle México, focusing on Marketing and Management. His educational background supports his expertise in project management, strategic planning, and data analysis.
Skills and Specializations
Alberto Rueda Montes possesses strong skills in defining and executing process improvements aimed at boosting customer satisfaction. He is experienced in communication and training, with a focus on relationship management and influence. His specialization includes managing relationships with institutional clients in both national and multinational contexts, as well as identifying strategic opportunities for business growth.