Marcelino De Miguel Barreto
About Marcelino De Miguel Barreto
Marcelino De Miguel Barreto serves as the Head of Customer Success at Simetrik and has extensive experience in customer success and financial advisory roles across various companies. He is recognized as a Top 100 Endeavor Mentor and is dedicated to empowering professionals in Customer Success while helping startups achieve their objectives.
Current Role at Simetrik
Marcelino De Miguel Barreto serves as the Head of Customer Success at Simetrik since 2023. In this role, he is responsible for developing and implementing customer success strategies that enhance client satisfaction and drive growth. His focus is on establishing customer-centric practices that align with the company's objectives.
Experience at Zendesk
Marcelino worked at Zendesk in various capacities, including as a Customer Success Executive for LATAM from 2018 to 2020 and as a Senior Customer Success Executive LATAM from 2020 to 2021. His tenure at Zendesk involved managing customer relationships and ensuring the successful adoption of the company's solutions across the region.
Educational Background
Marcelino holds a Master of Business Administration (MBA) from EGADE Business School del Tecnológico de Monterrey, where he studied from 2016 to 2019. He also studied Business Administration and Management at Universidad Complutense de Madrid from 2007 to 2008. Additionally, he completed a post-degree in Business & Advanced Management at FUNDACIÓN GALICIA INNOVA Y MINISTERIO DEL TRABAJO in 2010.
Mentorship and Advisory Roles
In addition to his role at Simetrik, Marcelino has been involved in mentorship and advisory positions. Since 2020, he has been a Mentor in Customer Success and Customer Experience at Endeavor. He also serves as an Advisor at Hero Guest and a Mentor at Catalyst Software, both starting in 2023.
Recognition and Impact
Marcelino has been recognized as a Top 100 Endeavor Mentor, highlighting his influence and expertise in the field of Customer Success. He is dedicated to empowering professionals in this domain and has a proven track record of implementing strategies that enhance customer-centric operations and improve key performance indicators.