Pedro Chaves
About Pedro Chaves
Pedro Chaves is a Presales Manager at Simetrik with over 8 years of experience in customer enablement and internal auditing. He has previously held roles at Biomax Colombia, Nestlé, and Fresenius Medical Care, and has a strong educational background in industrial engineering and project management.
Current Role at Simetrik
Pedro Chaves serves as the Presales Manager at Simetrik, a position he has held since 2022. In this role, he is responsible for overseeing presales activities, focusing on customer engagement and satisfaction. His experience in customer enablement allows him to enhance interactions with clients, ensuring their needs are met effectively.
Previous Experience at Simetrik
Before his current role, Pedro Chaves worked at Simetrik in various capacities. He served as a Product Owner for 11 months in 2022, where he contributed to product development and strategy. Additionally, he was a User Success Manager from 2021 to 2022, focusing on improving customer experiences and ensuring successful product adoption.
Professional Background in Auditing
Pedro Chaves has over 6 years of experience as an internal auditor. He worked at Biomax Colombia from 2011 to 2013 and at Nestlé from 2013 to 2014, ensuring compliance and operational efficiency in the oil and mass consumption industries. His expertise includes leading audits of Procure to Pay (P2P) processes, enhancing resource efficiency and transparency.
Education and Certifications
Pedro Chaves studied at Pontificia Universidad Javeriana, where he earned a degree in Industrial Engineering from 2006 to 2011. He furthered his education by studying project management, achieving the Gestor de proyectos certification in 2021. Additionally, he completed his Certified Internal Auditor (CIA) certification in 2014 through IIA-The Institute of Internal Auditors.
Experience in Customer Enablement
With over 8 years of experience in customer enablement, Pedro Chaves focuses on enhancing customer interactions and satisfaction. His roles have involved producing reports for headquarters in Switzerland, particularly in the oil and mass consumption sectors, which have contributed to improving customer relations and operational strategies.