Bianca Berchtold
About Bianca Berchtold
Bianca Berchtold is a Designated Support Engineer at Sinch in Atlanta, Georgia, where she has worked since 2019. She has a background in technical support and education, having previously held roles at NOBEL Systems Inc, SICOM Systems, and ITT Technical Institute-Kennesaw.
Work at Sinch
Bianca Berchtold has been employed at Sinch since 2019, serving in the roles of Designated Support Engineer and Account Support Manager. Over her five years with the company, she has been based in Atlanta, Georgia, where she provides strategic onsite technical support to end users. Her responsibilities include troubleshooting and resolving end-user issues, utilizing innovative procedures to enhance IT help desk operations, and ensuring high service levels.
Previous Experience
Before joining Sinch, Bianca Berchtold held several positions that contributed to her technical expertise. She worked as a Senior Implementation Technician at SICOM Systems, Inc. from 2017 to 2019. Prior to that, she gained experience as a Technical Support Intern at NOBEL Systems Inc. from 2016 to 2017, and as a Tutor and Systems Support Technician Assistant at ITT Technical Institute-Kennesaw from 2015 to 2016. Additionally, she worked as a Temporary Administrative/Data Entry professional at Manpower from 2013 to 2014.
Education and Expertise
Bianca Berchtold has a solid educational background in technical fields. She studied at Austin Community College, where she focused on Biology from 2010 to 2013. She also attended ITT Technical Institute-Kennesaw, earning an Associate's degree in Computer Systems Networking and Telecommunications from 2015 to 2016. Her education has equipped her with the foundational knowledge necessary for her roles in technical support and systems management.
Skills and Strengths
Bianca Berchtold is recognized for her strong problem-solving abilities and strategic thinking. She demonstrates a passion for troubleshooting and resolving issues using innovative techniques. Her commitment to continuous process improvements is evident in her approach to IT help desk operations. Additionally, she is known for her exceptional communication skills and leadership qualities, which contribute to her effectiveness in providing technical support.