Carlos Navarro
About Carlos Navarro
Carlos Navarro is a Dedicated Support Engineer at Sinch, where he has worked since 2021. With a background in quality assurance and extensive experience in customer solution adoption, he has developed a strong expertise in technical support within the telecommunications sector.
Work at Sinch
Carlos Navarro has been employed at Sinch since 2021, serving as a Dedicated Support Engineer in Reston, Virginia. In this role, he focuses on managing support tickets and providing dedicated technical support to strategic clients. Prior to his current position, he worked at Sinch as a Customer Solution Adoption Sr Specialist for five months in 2020. His experience at Sinch highlights his commitment to ensuring high service delivery quality.
Previous Experience at SAP
Carlos Navarro has extensive experience at SAP, where he held multiple roles over a span of seven years. He served as a Sr. Implementation Engineer from 2008 to 2013, followed by a position as Regional Implementation Group Specialist from 2013 to 2015. He then transitioned to the role of Customer Solution Adoption Sr Specialist from 2015 to 2020. His tenure at SAP contributed significantly to his expertise in customer solutions and implementation strategies.
Educational Background
Carlos Navarro earned his Bachelor's Degree in Industrial Engineering from Universidad del Norte, where he studied from 1987 to 1994. Additionally, he pursued a Post-Graduate Diploma in Marketing of Services at Maastricht School of Management in 1998. His educational background, which includes studies in both Colombia and the Netherlands, has equipped him with a global perspective relevant to the telecommunications field.
Quality Assurance Experience
Carlos Navarro has a strong background in quality assurance, having worked as a Senior Quality Assurance Analyst at Stewart Title from 2003 to 2008. During his five years in this role, he developed skills that are crucial for maintaining service quality and operational efficiency. His experience in quality assurance complements his technical support and implementation roles in the telecommunications industry.