Alexandra Gorovaya
About Alexandra Gorovaya
Alexandra Gorovaya is a Customer Success Manager with over 8 years of experience in the B2B sector, currently working at Singular in Berlin, Germany. She has a background in technology, problem-solving, and customer relationship management, having previously held positions at EF Education First, Knight Frank, and AppsFlyer.
Current Role at Singular
Alexandra Gorovaya serves as a Customer Success Manager at Singular, a position she has held since 2022 in Berlin, Germany. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include developing strategies to improve customer engagement and retention, as well as addressing client needs effectively.
Previous Experience at EF Education First
Prior to her current role, Alexandra worked at EF Education First as a Senior Customer Success Manager from 2010 to 2015 in Moscow, Russia. During her five years there, she was responsible for managing customer relationships and ensuring the successful implementation of educational programs. This role helped her develop skills in customer engagement and relationship management.
Background in Marketing and Business Development
Alexandra has a diverse background in marketing and business development. She worked as a Marketing Manager at Knight Frank from 2005 to 2010, where she gained experience in marketing strategies and client relations. Additionally, she served as a Senior Analyst in Business Development at AppLovin for six months in 2022, further enhancing her analytical skills and understanding of business operations.
Education and Professional Development
Alexandra studied at Moscow State University of Applied Biotechnology (MGUPB) and has participated in various training seminars and courses to enhance her professional skills. Her education and continuous learning contribute to her strong analytical and creative problem-solving abilities, which are essential in her role as a Customer Success Manager.
Expertise in B2B Operations
With over eight years of experience in the B2B sector, Alexandra specializes in operations and efficiency improvement. She is known for her ability to manage complex international projects and develop long-lasting business relationships. Her expertise in technology usage aids in creating efficiencies in business processes, making her a valuable asset in customer success roles.