Benjamin Timmons
About Benjamin Timmons
Benjamin Timmons serves as the Vice President of Customer Success at Singular.net, where he has worked since 2019. He has over a decade of experience in Customer Success roles across various companies, including Optimizely and Adtelligence Gmbh.
Work at Singular
Benjamin Timmons has served as the Vice President of Customer Success at Singular.net since 2019. In this role, he focuses on enhancing customer experiences and building effective Customer Success infrastructure. His tenure at Singular has spanned five years, during which he has contributed to the company's growth and customer satisfaction initiatives from their Palo Alto, California location.
Previous Experience in Customer Success
Before joining Singular, Benjamin Timmons held various positions at Optimizely from 2014 to 2017. He started as a Senior Customer Success Manager and later became a Customer Success Leader. His experience at Optimizely provided him with insights into customer engagement and retention strategies. Additionally, he worked at Adtelligence GmbH, where he served as Head of Operations and held roles in Customer Success and Business Development from 2012 to 2014.
Education and Expertise
Benjamin Timmons studied at Ohio Northern University and earned a Bachelor's degree in Economics, Marketing, International Business, and Finance from 2004 to 2008. He furthered his education at Mannheim Business School, obtaining a Master of Business Administration in Business Administration and Management from 2011 to 2012. His educational background supports his expertise in implementing scalable processes in SaaS companies.
Background in Operations and Business Development
Prior to his roles in Customer Success, Benjamin Timmons worked as Associate Director of Operations, Business Development, and Customer Success at Schiller International University in Paris from 2008 to 2012. He also gained experience as a Consultant at Korn Ferry in Los Angeles for three months in 2012. His diverse background in operations and business development complements his customer success expertise.
Passion for Customer Success
Benjamin Timmons is passionate about building best-in-class Customer Success infrastructure. With over a decade of experience in Customer Success roles, he has developed a strong ability to implement effective strategies that enhance customer satisfaction and drive business growth in young to medium-sized SaaS companies.