Dhanush Kumar
About Dhanush Kumar
Dhanush Kumar is a Senior Technical Support Engineer at Singular, where he has worked since 2021. He has a background in computer science and experience in technical support and product engineering across several companies in India.
Work at Singular
Dhanush Kumar has been employed at Singular as a Senior Technical Support Engineer since 2021. His role is based in Bengaluru, Karnataka, India, where he works on-site. In this position, he has focused on improving ticket resolution times by creating three API collections and conducting team training on REST APIs. He collaborates with advertisers to address data inconsistencies across dashboards, APIs, and ETLs, enhancing the overall support experience.
Previous Experience at Plivo
Before joining Singular, Dhanush Kumar worked at Plivo as a Product Engineer - Support from 2019 to 2021. He also held the position of SDK Technical Expert - Support for four months in 2021. In these roles, he served as the API product single point of contact, developed API collections, and managed data enrichment escalations. His efforts contributed to improved efficiency and client satisfaction.
Education and Expertise
Dhanush Kumar studied at RV College of Engineering, where he earned a Bachelor of Engineering in Information Science from 2015 to 2018. Prior to that, he completed a Diploma in Computer Science at P.E.S Polytechnic from 2012 to 2015. He also attended Vijaya High School, achieving his high school diploma from 2009 to 2012. His educational background has provided him with a strong foundation in technical support and software engineering.
Technical Skills and Contributions
Dhanush Kumar has developed and managed Python data enrichment scripts to enhance partner data flow efficiency. He has collaborated with research and development teams to resolve complex issues by identifying, replicating, and rectifying problems. His experience includes acting as an Account Manager for accounts at risk of churn, focusing on improving client relationships and ensuring customer satisfaction.
Background in Software Engineering
Dhanush Kumar began his career as an Associate Software Engineer at Torry Harris Business Solutions, where he worked for eight months in 2018 to 2019. This role provided him with essential experience in software development and support, laying the groundwork for his subsequent positions in technical support and product engineering.