Samuel D
About Samuel D
Samuel D is a Senior Manager of Global Support at Singular, where he has worked since 2023 in Bengaluru, Karnataka, India. He has extensive experience in support management, having held various leadership positions at companies such as Twilio Inc., Microsoft, and Intuit.
Work at Singular
Samuel D has been serving as the Senior Manager, Global Support at Singular since 2023. In this role, he is responsible for overseeing the global support operations, ensuring effective service delivery and customer satisfaction. His position is based in Bengaluru, Karnataka, India, where he leads a team focused on providing high-quality support to clients.
Education and Expertise
Samuel D studied at Dr. B.R. Ambedkar Institute of Management Studies. His educational background has equipped him with the skills necessary for his roles in management and support engineering. He has developed expertise in global support operations, product support management, and technical support throughout his career.
Background
Samuel D has a diverse professional background with extensive experience in support and management roles. He began his career at Microsoft, where he worked as a Team Manager from 2008 to 2013. He has held various managerial positions in notable companies, including Intuit, Twilio Inc., and LeadSquared, contributing to his comprehensive understanding of global support frameworks.
Previous Work Experience
Before joining Singular, Samuel D held several significant positions. He worked at Twilio Inc. as Senior Manager, Global Support Engineering from 2020 to 2023. Prior to that, he was the Regional Support Engineering Manager at Qubole from 2018 to 2019. His earlier roles include Manager, Product Support at LeadSquared and Plivo, and Enterprise Technical Support Manager at Smarsh.
Career Progression
Samuel D's career progression reflects a strong focus on support management. He transitioned from roles at Microsoft to various positions in product support and technical support management. His experience spans over a decade, showcasing his ability to adapt and lead in different organizational environments.