Allaina Robinson, Cta
About Allaina Robinson, Cta
Allaina Robinson is a Customer Onboarding Specialist based in Richardson, Texas, with a focus on enhancing consumer experiences in the hospitality industry. She has held various roles in customer service, including positions at Westin Hotels & Resorts, NetJets, and Crowne Plaza, and holds a Bachelor of Applied Science in Hospitality Management from The Ohio State University.
Work at SiteMinder
Allaina Robinson has been employed at SiteMinder as a Customer Onboarding Specialist since 2021. In this role, she focuses on enhancing the customer experience for clients in the hospitality sector. Her position involves guiding new customers through the onboarding process, ensuring they understand and can effectively use SiteMinder's services. This role reflects her commitment to improving consumer experiences within the hospitality industry.
Education and Expertise
Allaina Robinson holds a Bachelor of Applied Science (BASc) in Hospitality Management from The Ohio State University. She also completed a Bachelor of Science (B.S.) in the same field at the same institution. Her educational background provides her with a solid foundation in hospitality principles, which she applies in her professional roles, particularly in customer service and consumer experience.
Background
Allaina Robinson has a diverse background in the hospitality industry. She began her career as a Peer Tutor at Columbus State Community College from 2007 to 2008. Following this, she worked at Crowne Plaza & Lofts Hotel Downtown Columbus Ohio as Guest Services from 2012 to 2014. She then served as a Front Desk Supervisor at Westin Hotels & Resorts for six months in 2013, before taking on the role of Owner Services Account Manager at NetJets from 2014 to 2016.
Customer Service Focus
Throughout her career, Allaina Robinson has demonstrated a strong focus on customer service and interaction. Her roles in various hospitality settings have equipped her with the skills necessary to create positive consumer experiences. This emphasis on customer satisfaction is evident in her current position at SiteMinder, where she continues to prioritize client needs.