Terri White Martyn
About Terri White Martyn
Terri White Martyn is a Senior General Services Manager at SiteMinder, with over 19 years of experience in the IT and services industry, specializing in operational management and team leadership. She has held various roles at companies such as Hewlett Packard Enterprise and DXC Technology, demonstrating expertise in project management and customer service.
Work at SiteMinder
Terri White Martyn has been employed at SiteMinder as a Senior General Services Manager since 2019. In this role, she oversees various operational functions and manages a team in County Galway, Ireland. Her responsibilities include leading projects initiated by global and regional teams and implementing change management processes. She also collaborates with Learning & Development to create training materials for team members.
Previous Experience in IT and Services
Prior to her current position, Terri White Martyn worked at DXC Technology from 2013 to 2019, serving as a SLMS customer care/team lead tier 2 and as a Global Decentralized Billing Project Manager. She also held a position at Hewlett Packard Enterprise from 2001 to 2013, where she was a Customer Care Tier 2 Team Lead and later a SLMS Worldwide Partner Program Manager. Her early career included a role as a Bilingual Administrative Assistant at SETEC in 2001 and a position in Quality Control at BMW Automag GmbH from 1997 to 1999.
Education and Expertise
Terri White Martyn holds an Honours Degree in Foreign Languages with IT from The University of Wolverhampton, which she completed from 1998 to 2001. She furthered her education with a Master’s degree in Management of Operations from Dublin City University, achieved in 2018. Her academic background supports her expertise in operational management, complex software project management, and time management.
Leadership and Team Management Skills
In her roles, Terri White Martyn has demonstrated strong leadership capabilities. She is responsible for identifying skill gaps within her team and improving performance through coaching and mentoring. She encourages open communication and conflict resolution, actively participates in hiring new team members, and oversees their induction and training processes.
Industry Experience and Skills
With over 19 years of experience in the IT and services industry, Terri White Martyn has developed skills in managing both onshore and offshore environments. Her background includes a focus on operational management, customer service management, and project management. She supports Regional Directors with Monthly Business Review data, emphasizing targets, metrics, wins, and threats.