Vinnie Panicker
About Vinnie Panicker
Vinnie Panicker serves as the Vice President of Global Customer Support at Siteminder and has extensive experience in customer operations and management across various companies, including eBay and Standard Chartered Bank.
Work at SiteMinder
Vinnie Panicker has served as Vice President Global Customer Support at SiteMinder since 2018. In this role, he oversees customer support operations globally, ensuring that clients receive effective assistance and service. His tenure at SiteMinder spans six years, during which he has contributed to enhancing customer experiences and operational efficiency.
Current Role at eBay
Panicker currently holds the position of Regional Director for North America, UK, and APAC in Global Partner Management and Operations at eBay. He has been with eBay since 2017, accumulating seven years of experience in this capacity. His responsibilities include managing partnerships and operations across multiple regions, focusing on optimizing performance and customer satisfaction.
Previous Experience at Standard Chartered Bank
Prior to his current roles, Vinnie Panicker worked at Standard Chartered Bank from 2011 to 2014. He held the position of Group Head Performance Management and Customer Care Solutions for three years, followed by a role as Group Director Performance Management and Workforce Planning for one year. His experience at the bank contributed to his expertise in performance management and customer care.
Educational Background
Vinnie Panicker has an extensive educational background. He studied Physics at the University of Mumbai from 1987 to 1991 and at K C College from 1989 to 1993. He also earned a Master of Business Administration from Webster University. His education has provided him with a strong foundation in both technical and business disciplines.
Career History
Panicker has a diverse career history that includes significant roles at various organizations. He worked at J.P. Morgan Chase & Co. as Vice President - Global Operations from 2002 to 2005 and later as Senior Vice President - Global Operations and Vendor Management from 2005 to 2009. He also served as Senior Manager at Sprint from 1996 to 2001. His career reflects a strong focus on operations and customer management.