Colin Thompson
About Colin Thompson
Colin Thompson serves as the Senior Manager of Player Support at Skillz Inc. in Portland, Oregon, bringing over 20 years of experience in contact center operations and customer service, with a strong emphasis on process improvement and customer advocacy.
Work at Skillz
Colin Thompson has been serving as the Senior Manager of Player Support at Skillz Inc. since 2022. In this role, he is responsible for overseeing player support operations, ensuring a high level of service for users. His tenure at Skillz, based in Portland, Oregon, has allowed him to leverage his extensive experience in customer service and support management.
Previous Experience in Customer Support
Prior to his current position, Colin Thompson held several key roles in customer support management. He worked at Epic Games as the Manager of Player Support from 2015 to 2018, where he managed player interactions and support strategies. He also served as the Head of Customer Experience at OUYA, Inc. for nearly a year in 2014, and as the Customer Support Manager at Corsair Memory from 2012 to 2014.
Leadership Roles in Operations
Colin has held various leadership positions that emphasize operational efficiency and customer advocacy. He was the Director of Operations at FCR from 2019 to 2021, where he focused on enhancing operational processes. Additionally, he worked as the CX Leader at Routeware, Inc. for nine months in 2021-2022, contributing to customer experience improvements.
Military Background
Colin Thompson served in the US Navy as an Operations Specialist from 1988 to 1992. This experience provided him with foundational skills in operations and teamwork, which he has applied throughout his career in customer support and management roles.
Expertise in Customer Advocacy
With over 20 years of experience in contact center operations and customer services, Colin specializes in customer advocacy and success mentoring. His focus on continuous process improvement has been a hallmark of his leadership style, enabling teams to enhance service delivery and customer satisfaction.